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SOAR Running Privacy Policy

We take data protection and your data seriously. Below you can find out exactly what we use data for, as well as why and how we do so.

Our Subscribers

When you subscribe to our mailing list we collect your name, email address and gender preference. By subscribing to our mailing list you agree to us sending you email communications relating to, but not limited to, products, promotions, offers, news, stories and events. To subscribe to our mailing list you have to explicitly click a check-box doing so, and enter your name and email address.

Our IT providers will have access to this data to help us streamline the communications you receive from us, and ensure they stay as relevant and timely as possible.

Our operating system will also log your IP address; this helps us track our site’s usability, functionality and performance.

We will not share your data with any third parties.

You are free to unsubscribe at any time, whilst you can also contact us at any time to request access to your entire data history, as well as request to have all your data completely erased from our database.

To contact us regarding your data, and any issues relating to your consent, please email enquiries@soarrunning.com

Our Customers

When you make a purchase from us we collect your name, email address, contact number, delivery and billing addresses. We collect these so we can execute and manage your order as efficiently as possible. We retain these so we can manage your purchases over time and address any issues that may arise relating to returns/exchanges, consumer rights and your purchasing history.  We do not keep or have access to your card details.  When you make a purchase you are agreeing to us collecting and using your data for these purposes.

We use SAGE Pay to collect and process transaction information, click to view the SAGE security policy.  Your payments are encrypted using secure technology.

Our external IT and shipping providers will have access to this data so they can help us fulfill and monitor your order hassle free.

We will not share any of this data with third parties.

Our operating system will also log your IP address; this helps us track our sites usability, functionality and performance.

You can contact us at any time to request access to your entire data history, as well as request to have all your data completely erased from our database.

As a customer you are not automatically added to our mailing list for marketing communications, rather you are given the option to opt-in to this in addition to completing your purchase.

To contact us regarding your data, and any issues relating to your consent  please email enquiries@soarrunning.com

Changes to this policy

Our Privacy Policy as laid out on this page will remain current and up to date. We reserve the right to make changes to this policy at any time. 

If we make any changes relating to how we collect, manage and use your data we will expressly inform you via email.

By continuing to use our website you are accepting any changes that we may make.

Company info

T. Holbrook and Co Limited

Trading as: SOAR Running

Company registered number: 08947614

172 Chatsworth Road

London

E5 0LT

United Kingdom

For any further information please contact us at enquiries@soarrunning.com

The above policy is governed by the requirements laid out in the GDPR, active as of 25th May 2018.