Returns
UK & International returns and exchanges.
Returns
Return within 31 days of receiving your parcel for a refund or exchange.
Order Changes and Cancellations
If you’ve placed an order in error, email enquiries@soarrunning.com as soon as possible.
If your order is still in processing, we’ll try to stop it before dispatch.
If it has already shipped, you can either place a new order and return the original or wait to receive it and begin a return.
You can return your order within 31 days of receiving it for a refund or exchange.
Items must be unworn, with tags attached and in their original packaging. We reserve the right to refuse returns that do not meet these conditions.
Items purchased in a promotion or sale can be returned unless stated otherwise.
How to return an item
1. Open the returns portal and enter your email address and order number.
2. Select the item(s) you wish to return and your reason for returning.
3. Choose store credit or a refund to your original payment method. Store credit includes a 10% reward bonus.
4. Review your return, confirm the details and follow the shipping instructions.
5. You'll receive confirmation and a QR code by email.
6. Pack your item(s) securely and remove any old delivery labels from the packaging.
7. Take your parcel to a Post Office, where your return label can be printed using the QR code.
8. We aim to process your return within five working days of it reaching our warehouse. Once processed, we'll issue your refund or store credit.
Refunds
Your refund will cover the returned item(s), less the original postage paid.
Your chosen refund method, either store credit or your original payment method, cannot be changed once your return has been received.
We aim to process refunds within five working days of your return reaching our warehouse. You'll receive an email once your refund has been processed. Please check your junk or spam folder if you haven't received it.
Depending on your payment method, it may take additional time for the refund to appear in your account. This is determined by your bank or payment provider.
Exchanges are currently available for UK orders only.
You can exchange an item for a different size or colour, or choose a different item altogether.
If your new item costs less than the original, the difference will be issued as store credit. If it costs more, you'll need to pay the difference.
How to exchange an item
1. Open the returns portal and enter your email address and order number.
2. Select the item(s) you wish to exchange and your reason for exchanging.
3. Choose a new size or colour. To exchange for a different item, you'll be directed to the SOAR website, with your available credit shown on screen.
4. Once you've chosen your new item, you'll return to the portal to confirm the exchange.
5. You'll receive confirmation and a QR code by email.
6. Pack your item(s) securely and remove any old delivery labels from the packaging.
7. Take your parcel to a Post Office, where your return label can be printed using the QR code.
8. We aim to process your exchange within five working days of it reaching our warehouse. Once processed, your replacement item will be dispatched.
If you have any problems with your return or exchange, contact enquiries@soarrunning.com.
You can return your order within 31 days of receiving it for a refund.
Exchanges are not currently available for orders outside the UK.
Items must be unworn, with tags attached and in their original packaging. We reserve the right to refuse returns that do not meet these conditions.
Items purchased in a promotion or sale can be returned unless stated otherwise.
How to return an item
1. Open the returns portal and enter your email address and order number.
2. Select the item(s) you wish to return and your reason for returning.
3. Choose store credit or a refund to your original payment method. Store credit includes a 10% reward bonus.
4. Review your return, confirm the details and follow the shipping instructions.
5. You'll receive confirmation and shipping instructions based on your chosen return service.
6. Pack your item(s) securely and remove any old delivery labels from the packaging.
7. Take your parcel to the specified drop-off point, or arrange collection where available.
8. We aim to process your return within five working days of it reaching our warehouse. Once processed, we'll issue your refund or store credit.
Refunds
Your refund will cover the returned item(s), less the original postage paid.
Your chosen refund method, either store credit or your original payment method, cannot be changed once your return has been received.
We aim to process refunds within five working days of your return reaching our warehouse. You'll receive an email once your refund has been processed. Please check your junk or spam folder if you haven't received it.
Depending on your payment method, it may take additional time for the refund to appear in your account. This is determined by your bank or payment provider.
We stand behind the quality of our kit.
If you believe your item has a manufacturing fault, contact us and we’ll put it right.
Long-term wear and tear doesn’t count as faulty, a shirt that’s run 1,000 miles belongs in the hall of fame, not on a return slip.
If you damage your kit through use, we offer a repair service to help keep it in rotation. See more here.
If you bought your item from a stockist or third-party retailer, please contact them directly.
Products bought via third parties are not eligible for our 1 Month Guarantee.