Fulfilment centre hours
Our fulfilment centre operates Monday – Friday only. For same day despatch, orders must be placed before 12:00pm GMT.
Once you have placed your order, you will receive an order confirmation.
Once the warehouse team have picked, packed, and despatched your parcel, you will receive a delivery notification with tracking details.
Please note, there can sometimes be a delay in your tracking information updating with the shipping carriers.
UK Standard Deliveries
Who we ship with
Standard orders: Royal Mail 48 hour Tracked or Evri 48 hour tracked
Next-Day orders: DX logistics
Saturday Next-Day delivery: DPD Saturday delivery
UK Standard shipping cost
Orders over £150: Free shipping with Royal Mail 48hr. £6 shipping with Evri.
Orders under £150: £6 shipping with Royal Mail or Evri – either service can be selected
UK Next-Day Service
Our standard Next-Day service cut off is midday. Orders placed after midday Friday will be dispatched on Monday.
We offer a special Saturday Next-Day service for next day orders made on Friday.
Our Next-Day option is 99% guaranteed to be delivered within time and before 6pm.
Please note we do not reimburse Next-Day shipping should your order not arrive within time.
Our Next-Day service is only available in the UK.
UK-Next day shipping
£10 with DX logistics
For Next-Day deliveries, orders must be placed before midday. Our Next-Day option is 99% guaranteed to be delivered within time and before 6pm. Please note we do not reimburse Next-Day shipping should your order not arrive within time. Orders made on Thursday after midday and orders made on Friday will be dispatched on Monday and you will receive your parcel on Tuesday.
UK Saturday Next-Day delivery
£14 with DPD Saturday delivery
Orders must be placed before midday. Our Saturday Next-Day option is 99% guaranteed to be delivered within time and before 6pm. Please note we do not reimburse Next-Day shipping should your order not arrive within time.
Europe, North America & Rest of World (ROW) (all non-UK)
Who we ship with:
We ship all international orders with DHL on a 2-3 day tracked and signed service.
All prices seen are converted into your local currency. Shipping and any duty/taxes are all calculated at the checkout stage. Terms of our shipping and rates are all shown at the checkout stage.
Please note for European orders, as of 01.03.23, we only ship under Duty-Delivered-Paid (DDP) terms. This means there are no final delivery import fees or unexpected late invoices.
We are currently unable to offer exchanges to international (non-UK) customers. We require customers to return to us and purchase again. We will refund the original purchase (including shipping costs) or provide a gift card to the value of the original purchase.
The return postage back to us is free with the exception of returns from:
If you have any questions, please email: firstname.lastname@example.org
SOAR works in partnership with Global-E. Global E is an international ecommerce & fulfilment provider that allows customers to shop SOAR globally as if they were shopping in their local territory. Global E converts all prices into local currency, as well as including any duties and taxes, removing the hassle of additional late duty and tax bills. When shopping internationally the payment checkout stage is powered by Global E and Global E / SOAR will show on your transaction statement.
*Please note, we don't offer Saturday delivery for orders placed on a Friday as standard. If you urgently need that special piece of kit for a Saturday race though, please get in touch and we would be more than happy to try and help.
Orders over £250: FREE SHIPPING
Orders under £250: £15
This is a couriered tracked service - your kit will normally arrive within 2-3 working days.
*As a result of Brexit orders to the EU may now be subject to additional tax, duty and handling fees at the point of import.
Rest of World
Orders over £250: FREE SHIPPING
Orders under £250: £20
Shipping to countries outside Europe typically takes 2-3 working days.
*orders to the Far East and Australasia can take up to 7 working days