Terms & Conditions
Effective: 24 July 2026
1. Company Information
T. Holbrook & Co Limited
Trading as SOAR Running
Company Number: 08947614
VAT Number: GB200492845
Registered Address:
107 Clifton Street
London
EC2A 4LG
United Kingdom
Contact: enquiries@soarrunning.com
2. Use of this Website
You agree to use this website only for lawful purposes. You must not:
• interfere with or disrupt the website or its functionality
• attempt to gain unauthorised access to systems or data
• use any content without permission
We reserve the right to restrict or refuse access to the website at our discretion.
3. Product Information
We aim to ensure that all product descriptions, pricing, and availability are accurate. However:
• colours may vary depending on your device
• availability may change without notice
• errors may occur
We reserve the right to correct any errors and update information at any time.
4. Orders and Contract Formation
All orders are subject to acceptance by us.
A contract between you and SOAR is formed only when:
• your order has been dispatched, or
• goods have been provided to you in-store
We may refuse or cancel an order at our discretion, including in cases of suspected fraud or payment issues.
5. Pricing
• UK prices include VAT and are displayed in GBP
• international pricing may be shown in local currency
Where applicable:
• duties and taxes may be included at checkout or payable on delivery
• promotional codes must be applied at checkout and cannot be added later
In the event of a pricing or product description error:
• we are not obliged to fulfil the order
• we may cancel and refund the order
• or contact you to confirm whether you wish to proceed
6. Payment
Payments are processed securely via our ecommerce platform.
By placing an order, you confirm that:
• you are authorised to use the payment method provided
• the payment details supplied are valid
We reserve the right to cancel transactions where misuse or fraud is suspected.
7. Delivery
We aim to deliver within the estimated timeframe provided at checkout and, in any case, within 30 days unless otherwise agreed.
We are not responsible for delays caused by events outside our control.
Shipping costs are displayed at checkout.
Risk in the goods passes to you upon delivery.
8. Returns, Refunds and Cancellations
You may return items within 31 days of receipt, provided they are:
• unused
• in original condition
• with all original packaging
If goods are faulty, incorrect, or not as described, you are entitled to a refund or replacement in accordance with applicable law.
To cancel an order:
• contact us as soon as possible before dispatch
• if already dispatched, follow the returns process
Refunds will be issued in accordance with our returns policy.
9. Intellectual Property
All content on this website, including:
• text
• images
• graphics
• branding
is the property of SOAR Running or its licensors.
You may not copy, reproduce, distribute, or use any content for commercial purposes without prior written permission.
10. Limitation of Liability
To the extent permitted by law:
• we are not liable for indirect or consequential losses, including loss of profit, revenue, or data
• we do not guarantee uninterrupted or error-free operation of the website
Nothing in these Terms excludes liability for death or personal injury caused by negligence, or any liability that cannot be excluded by law.
11. User Conduct and Account Security
Where applicable, you are responsible for:
• maintaining the confidentiality of your account details
• ensuring that information provided is accurate
We reserve the right to suspend or terminate accounts where these Terms are breached.
12. Privacy
We process personal data in accordance with our Privacy Policy.
By using this website, you agree to such processing.
13. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the English courts.
14. Changes to these Terms
We may update these Terms from time to time.
Changes take effect upon publication on this website. Continued use of the site constitutes acceptance of the updated Terms.