Please follow this link to enter your return - Click Here.  

We’ve partnered with ReturnGo to make the return process as efficient and easy as possible.  

We are unable to accept any returns made outside of this system unless authorised prior to sending by a member of the SOAR team.  

You can return your unworn kit for a refund or exchange within 31 days of receiving your parcel.


Steps    

1. Mark on your delivery note any return instructions – this helps our warehouse team.  

2. Submit your return via this link – this will produce a shipping label and the portal will log the return info for our team.  

3. Pack your items securely and ensure no old delivery addresses are marked on the packaging – this prevents any delays or lost parcels.  

4. Take your parcel to your local post office.  

5. Our warehouse team receive your return – whether a refund or an exchange, we aim to process your return within five working days.  

6. Your new piece of kit will be sent out or your money refunded.  

Any problems, please contact 

enquiries@soarrunning.com.  


Exchanges: 

Exchanges within the UK are Free 

You can exchange an item on a like-for-like basis for a different size or colour should we have stock.  

If the original item isn’t right and you would like a different product altogether, we can exchange that item to the new item but will require payment for any price difference in the items. Should the item be of lesser value than the original purchase, we will provide you with store credit. This will require email communication with a member of the SOAR team.  


Refunds: 

We will refund your item less the original postage paid. Returns are to be made within 31 days. 

You will receive your refund within 5 business days after the receipt of your returned goods at our warehouse. This is to allow time for our warehouse to check the goods back in and for us to process the refund.  

You will receive an email notification when the refund has been processed. Please do check your junk email.  

Depending on your payment method, there can be a delay between the email notification and the refund monies showing in your account. This is due to the bank processing times. Please rest assure if you receive a refund notification from us, your refund is on its way back to you. 


Refund to Gift Card: 

Choose the return to gift card option. 

Once your parcel has been scanned, our system will send your gift card. Please check your junk email. 

We will issue you a digital gift card worth the value of the item plus 10% (e.g. if the item being returned is £100, your gift card will be for a total of £110). 

You can shop using your digital gift card whilst your return is in transit back to us. 

We stand behind the quality of our kit. 

If you believe your item has a manufacturing fault, contact us and we’ll put it right. 

Long-term wear and tear doesn’t count as faulty, a shirt that’s run 1,000 miles belongs in the hall of fame, not on a return slip. 

If you damage your kit through use, we offer a repair service to help keep it in rotation. See more  here. 

If you bought your item from a stockist or third-party retailer, please contact them directly. 

Products bought via third parties are not eligible for our 1 Month Guarantee.