Orders & Payments
What forms of payment do you accept?
We accept all major debit and credit cards, plus PayPal, Google Pay, Shop Pay and other region-specific options. Your eligible payment methods will be shown at checkout.
Due to high demand, we’re unable to reserve items. If you need help choosing the right piece or size, our team is happy to advise.
Can I combine promotional codes?
Only one promotional code can be used per order.
Where is my sign-up welcome discount?
You’ll receive your welcome code by email after signing up. Please allow up to 15 minutes and check your junk folder. Discount codes can’t be applied retrospectively.
Can a discount code be added after checkout?
Unfortunately, discount codes can’t be applied once an order has been placed.
Can I combine multiple orders into one shipment?
We’re unable to combine orders placed separately. Please place all items in one order to receive a single shipment.
Can I cancel or change my order after placing it?
If you’ve placed an order in error, email us at enquiries@soarrunning.com as soon as possible and we’ll try to stop it before dispatch.
We can’t guarantee cancellation once an order has entered processing or left our warehouse. If it ships, you can either place a new order and return the original item or start an exchange once you’ve received it.
Returns & Guarantees
You can run in your SOAR kit for up to 31 days and return it for a full refund if you’re not satisfied.
Can I return under the Risk Free Trial after 31 days?
Claims must be made within 31 days of delivery. Items returned after this period may not be eligible for refund.
Where is my refund or exchange?
Once your return arrives at our warehouse, it will be checked and processed within 1–5 business days. Refunds and exchanges are typically completed within a further 1–5 business days.
Why isn’t the returns link working with my order number?
Please remove the “#” from your order number when entering it. If issues continue, contact enquiries@soarrunning.com.
Can I return items purchased at a sample sale?
Sample sale items are final sale and can’t be refunded or exchanged.
Sizing & Product Information
I’m between sizes. What do you recommend?
Depending on the product, we generally suggest sizing up. If unsure, contact our team for guidance.
What should I do if a product is sold out?
Use the “Notify me when back in stock” option on the product page where available.
Alternatively, contact our customer service team and we’ll be happy to advise on availability.
Most SOAR garments are crafted in Europe, primarily in Portugal, Italy, and Lithuania with a small number produced in Vietnam and China.