Shipping & Returns
UK & International shipping, returns and exchanges.
Shipping & Delivery
Orders are despatched from our warehouse Monday - Friday.
Orders made before 12.00 will be despatched same day.
Orders made on weekends and public holidays will be dispatched on the following business day.
| Shipping | Cost | Estimated Delivery Time | Returns |
| UK Standard |
Orders under £150: £6 Orders over £150: free |
2–3 working days: Royal Mail | Free |
| Next Day | £10 |
Next day for orders placed before midday Monday - Thursday: DX Logistics or DPD Please note, Next Day orders place after midday on Thursday will not make Friday or Saturday delivery. Please see Saturday delivery below |
Free |
| Saturday delivery | £14 | Saturday Delivery. Orders placed before midday on Friday: DPD Saturday Delivery | Free |
| Shipping | Cost | Duties & Taxes | Estimated Delivery Time | Returns |
| US Express |
Orders under $170: $12 Orders over $170: $12 |
Taxes are collected at checkout if applicable Duties are subsidised by SOAR if applicable No further charges to the customer after checkout |
3–4 working days: DHL tracked service | Free |
| US Standard |
Orders under $170: $8 Orders over $170: Free |
Taxes are collected at checkout if applicable Duties are subsidised by SOAR if applicable No further charges to the customer after checkout |
5-6 working days: FedEx tracked service | Free |
| Shipping | Cost | Duties & Taxes | Estimated Delivery Time | Returns |
|
Australia Express |
Orders under AU$350: AU$20 Orders over AU$350: AU$20 |
Goods are sent Delivered Duty Paid (DDP). No further Duties & Taxes at checkout or at point of delivery No further charges to the customer after checkout Prices displayed incorporate relevant duties and taxes |
4–5 working days: DHL tracking service | £20 |
| Australia Standard |
Orders under AU$350: AU$10 Orders over AU$350:: free |
Goods are sent Delivered Duty Paid (DDP). No further Duties & Taxes at checkout or at point of delivery No further charges to the customer after checkout Prices displayed incorporate relevant duties and taxes |
4–16 working days: Australian Post tracked service | £20 |
| Shipping | Cost | Duties & Taxes | Estimated Delivery Time | Returns |
|
Canada Express |
Orders under CA$340: CA$12 Orders over CA$340: CA$10 |
Taxes are collected at checkout if applicable Duties are subsidised by SOAR if applicable No further charges to the customer after checkout |
2–3 working days: DHL tracking service | Free |
| Canada Standard |
Orders under CA$340: CA$6 Orders over CA$340: free |
Taxes are collected at checkout if applicable Duties are subsidised by SOAR if applicable No further charges to the customer after checkout |
6–7 working days: FedEx tracked Service | Free |
| Shipping | Cost | Duties & Taxes | Estimated Delivery Time | Returns |
| China Express |
Orders under CN¥1100: CN¥60 Orders over CN¥1100: free |
Duties & Taxes are guaranteed at checkout The customer has the option to pay it at checkout or pay to the customs authority when the package arrives at the destination country |
5–6 working days: DHL tracked service | £20 |
| Shipping | Cost | Duties & Taxes | Estimated Delivery Time | Returns |
| Denmark Standard |
Orders under KR1700: KR50 Orders over KR1700: free |
Goods are sent Delivered Duty Paid (DDP). No further Duties & Taxes at checkout or at point of delivery No further charges to the customer after checkout Prices displayed incorporate relevant duties and taxes |
3–5 working days: DPD tracked service | Free |
| Denmark Express |
Orders under KR1700: KR100 Orders over KR1700: free |
Goods are sent Delivered Duty Paid (DDP). No further Duties & Taxes at checkout or at point of delivery No further charges to the customer after checkout Prices displayed incorporate relevant duties and taxes |
2–3 working days: DHL tracked service | Free |
| Shipping | Cost | Duties & Taxes | Estimated Delivery Time | Returns |
| France Standard |
Orders under €150: €7 Orders over €150: free |
Goods are sent Delivered Duty Paid (DDP). No further Duties & Taxes at checkout or at point of delivery No further charges to the customer after checkout Prices displayed incorporate relevant duties and taxes |
3–5 working days: DPD tracked service | Free |
| France Express |
Orders under €150: €14 Orders over €150: €9 |
Goods are sent Delivered Duty Paid (DDP). No further Duties & Taxes at checkout or at point of delivery No further charges to the customer after checkout Prices displayed incorporate relevant duties and taxes |
2–3 working days: DHL tracked service | Free |
| Shipping | Cost | Duties & Taxes | Estimated Delivery Time | Returns |
| Germany Standard |
Orders under €230: €5 Orders over €230: free |
Goods are sent Delivered Duty Paid (DDP). No further Duties & Taxes at checkout or at point of delivery No further charges to the customer after checkout Prices displayed incorporate relevant duties and taxes |
3–5 working days: DPD tracked service | Free |
| Germany Express |
Orders under €230: €14 Orders over €230: €9 |
Goods are sent Delivered Duty Paid (DDP). No further Duties & Taxes at checkout or at point of delivery No further charges to the customer after checkout Prices displayed incorporate relevant duties and taxes |
2–3 working days: DHL tracked service | Free |
| Shipping | Cost | Duties & Taxes | Estimated Delivery Time | Returns |
| Hong Kong Express |
Orders under HK$1200: HK$80 Orders over HK$1200: HK$60 |
Goods are sent Delivered Duty Paid (DDP). No further Duties & Taxes at checkout or at point of delivery No further charges to the customer after checkout Prices displayed incorporate relevant duties and taxes |
3–4 working days: DHL tracked Service | £20 |
| Hong Kong Standard |
Orders under HK$1200: HK$60 Orders over HK$1200: free |
Goods are sent Delivered Duty Paid (DDP). No further Duties & Taxes at checkout or at point of delivery No further charges to the customer after checkout Prices displayed incorporate relevant duties and taxes |
8-10 working days: FedEx tracked Service | £20 |
| Shipping | Cost | Duties & Taxes | Estimated Delivery Time | Returns |
| Ireland Standard |
Orders under €230: €7 Orders over €230: free |
Goods are sent Delivered Duty Paid (DDP). No further Duties & Taxes at checkout or at point of delivery No further charges to the customer after checkout Prices displayed incorporate relevant duties and taxes |
3–6 working days: DPD tracked service | Free |
| Ireland Express |
Orders under €230: €14 Orders over €230: free |
Goods are sent Delivered Duty Paid (DDP). No further Duties & Taxes at checkout or at point of delivery No further charges to the customer after checkout Prices displayed incorporate relevant duties and taxes |
2–3 working days: DHL tracked service | Free |
| Shipping | Cost | Duties & Taxes | Estimated Delivery Time | Returns |
| Italy Standard |
Orders under €200: €7 Orders over €200: free |
Goods are sent Delivered Duty Paid (DDP). No further Duties & Taxes at checkout or at point of delivery No further charges to the customer after checkout Prices displayed incorporate relevant duties and taxes |
4–6 working days: DPD tracked service | Free |
| Italy Express |
Orders under €200: €14 Orders over €230: free |
Goods are sent Delivered Duty Paid (DDP). No further Duties & Taxes at checkout or at point of delivery No further charges to the customer after checkout Prices displayed incorporate relevant duties and taxes |
2–3 working days: DHL tracked service | Free |
| Shipping | Cost | Duties & Taxes | Estimated Delivery Time | Returns |
| Mexico Express |
Orders under Mex$4300: Mex$260 Orders over Mex$4300: Mex$220 |
Goods are sent Delivered Duty Paid (DDP). No further Duties & Taxes at checkout or at point of delivery No further charges to the customer after checkout Prices displayed incorporate relevant duties and taxes |
4–5 working days: DHL tracked Service | £20 |
| Mexico Standard |
Orders under Mex$4300: Mex$200 Orders over Mex$4300: free |
Goods are sent Delivered Duty Paid (DDP). No further Duties & Taxes at checkout or at point of delivery No further charges to the customer after checkout Prices displayed incorporate relevant duties and taxes |
13–15 working days: FedEx tracked Service | £20 |
| Shipping | Cost | Duties & Taxes | Estimated Delivery Time | Returns |
| Norway Standard |
Orders under kr2700: kr70 Orders over kr2700: free |
Goods are sent Delivered Duty Paid (DDP). No further Duties & Taxes at checkout or at point of delivery No further charges to the customer after checkout Prices displayed incorporate relevant duties and taxes |
5–6 working days: DPD tracked service | Free |
| Norway Express |
Orders under kr2700: kr150 Orders over kr2700: kr150 |
Goods are sent Delivered Duty Paid (DDP). No further Duties & Taxes at checkout or at point of delivery No further charges to the customer after checkout Prices displayed incorporate relevant duties and taxes |
2–3 working days: DHL tracked service | Free |
| Shipping | Cost | Duties & Taxes | Estimated Delivery Time | Returns |
| Singapore Express |
Orders under S$200: S$15 Orders over S$200: S$10 |
Goods are sent Delivered Duty Paid (DDP). No further Duties & Taxes at checkout or at point of delivery No further charges to the customer after checkout Prices displayed incorporate relevant duties and taxes |
3–4 working days: DHL tracked Service | £20 |
| Singapore Standard |
Orders under S$200: S$8 Orders over S$200: free |
Goods are sent Delivered Duty Paid (DDP). No further Duties & Taxes at checkout or at point of delivery No further charges to the customer after checkout Prices displayed incorporate relevant duties and taxes |
7–9 working days: FedEx tracked Service | £20 |
| Shipping | Cost | Duties & Taxes | Estimated Delivery Time | Returns |
| South Korea Express |
Orders under W170000: W20000 Orders over W170000: W17000 |
Duties & Taxes are guaranteed at checkout The customer has the option to pay it at checkout or pay to the customs authority when the package arrives at the destination country |
4–5 working days: DHL tracked Service | £20 |
| South Korea Standard |
Orders under W170000: W15000 Orders over W170000: free |
Duties & Taxes are guaranteed at checkout The customer has the option to pay it at checkout or pay to the customs authority when the package arrives at the destination country |
9–11 working days: FedEx tracked Service | £20 |
| Shipping | Cost | Duties & Taxes | Estimated Delivery Time | Returns |
| Switzerland Standard |
Orders under CHF220: CHF7 Orders over CHF220: free |
Goods are sent Delivered Duty Paid (DDP). No further Duties & Taxes at checkout or at point of delivery No further charges to the customer after checkout Prices displayed incorporate relevant duties and taxes |
4–5 working days: DPD tracked service | Free |
| Switzerland Express |
Orders under CHF220: CHF15 Orders over CHF220: CHF15 |
Goods are sent Delivered Duty Paid (DDP). No further Duties & Taxes at checkout or at point of delivery No further charges to the customer after checkout Prices displayed incorporate relevant duties and taxes |
2–3 working days: DHL tracked service | Free |
| Shipping | Cost | Duties & Taxes | Estimated Delivery Time | Returns |
| EU & Europe Standard |
Orders under €230: €7 Orders over €230: free |
Goods sent to the countries below are sent DDP and duties and taxes are included in the price. There are no further charges due at checkout or point of delivery Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland (Republic of), Italy, Jersey, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland Goods sent to countries not listed above, taxes and duties will be communicated and displayed at checkout. Customers will have the choice to pay the additional charges at checkout or at point of delivery |
4–6 working days depending on country: DPD tracked service |
Returns are via either FedEx or DHL depending on your location
Returns within the EU & Europe are free with the exception of: Greece - £20
|
| EU & Europe Express |
Orders under €230: €15 Orders over €230: €15 |
Goods sent to the countries below are sent DDP and duties and taxes are included in the price. There are no further charges due at checkout or point of delivery Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland (Republic of), Italy, Jersey, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland Goods sent to countries not listed above, taxes and duties will be communicated and displayed at checkout. Customers will have the choice to pay the additional charges at checkout or at point of delivery |
3–4 working days depending on country: DHL tracked service |
Returns are via either FedEx or DHL depending on your location
Returns within the EU & Europe are free with the exception of: Greece - £20
|
| Shipping | Cost | Duties & Taxes | Estimated Delivery Time | Returns |
| Rest Of World Standard |
Orders under £200: £11 Orders over £200: free |
Goods sent to the countries below are sent DDP and duties and taxes are included in the price. There are no further charges due at checkout or point of delivery Cyprus, Japan, Malaysia, Mexico, New Zealand, Singapore, United Arab Emirates Goods sent to countries not listed above, taxes and duties will be communicated and displayed at checkout. Customers will have the choice to pay the additional charges at checkout or at point of delivery |
3–4 working days: DHL tracked service |
Returns are via either FedEx or DHL depending on your location Returns from outside the UK are currently free for all countries with the exception of: Hong Kong, Israel, Phillippines, Singapore, UAE, Taiwan, Australia, Japan, South Korea, Mexico, Malaysia The return cost from these countries is £20 |
International Shipping
We ship globally using standard & express services from 2-3 working days.
If you select a shipping destination outside of the UK, then your order will be fulfilled by our international partner Global-e. Global-e will be the company that you contract with for any such order and the Global-e Terms and Conditions will apply to your order.
Global-e will take payment for your order and will be the exporter of record and their carriers will deliver your order.
Global-e is an international e-commerce & fulfilment provider that allows customers to shop SOAR globally as if they were shopping in their local territory.
Global E converts all prices into local currency, as well as including any duties and taxes, removing the hassle of additional late duty and tax bills.
When shopping internationally the payment checkout stage is powered by Global-e and Global E / SOAR will show on your transaction statement.
To most markets, goods are dispatched on a DDP (delivery duty paid) basis, which means you won’t need to pay additional charges at the checkout or point of delivery. The countries where this service is available are:
Australia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland (Republic of), Italy, Japan, Jersey, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, United Arab Emirates.
In all other markets the prices will not account for tax and duties on orders over a threshold; these will be communicated at checkout and you will have the option to either pay the additional charges when placing the order, or at point of delivery.
Delivery costs will be displayed at checkout.
Returns
Return within 28 days of receiving your parcel for a refund or exchange.
Please follow this link to enter your return.
We’ve partnered with ZigZag to make the return process as efficient and easy as possible.
We are unable to accept any returns made outside of this system unless authorised prior to sending by a member of the SOAR team.
You can return your unworn kit for a refund or exchange within 28 days of receiving your parcel.
Steps
1. Mark on your delivery note any return instructions – this helps our warehouse team.
2. Submit your return via this link – this will produce a shipping label and the portal will log the return info for our team.
3. Pack your items securely and ensure no old delivery addresses are marked on the packaging – this prevents any delays or lost parcels.
4. Take your parcel to your drop off centre, post office or have it collected if this service is available in your location.
5. Our warehouse team receive your return – whether a refund or an exchange, we aim to process your return within three working days.
6. Your new piece of kit will be sent out or your money refunded.
Any problems, please contact
Exchanges within the UK are Free
You can exchange an item on a like-for-like basis for a different size or colour should we have stock.
If the original item isn’t right and you would like a different product altogether, we can exchange that item to the new item but will require payment for any price difference in the items. Should the item be of lesser value than the original purchase, we will provide you with store credit. This will require email communication with a member of the SOAR team.
Alternatively, you can purchase again and return the item for a refund. This is the quickest way to receive your new item.
We are unable to send exchanges out until we have received the original item back to our warehouse and it has been checked by our warehouse team.
Once our warehouse receives your item back and have checked the item, we will send your exchange item back out within 1-3 working days.
Exchanges & Returns outside UK
We are currently unable to offer exchanges to purchases made outside the UK.
We require customers to return the original item/order to us and purchase again.
We will refund the purchase/order amount less the postage amount. Please check the Shipping & Delivery section above for return shipping costs.
We will refund your item less the original postage paid. Returns are to be made within 28 days.
You will receive your refund 1-5 business days after the receipt of your returned goods at our warehouse. This is to allow time for our warehouse to check the goods back in and for us to process the refund.
You will receive an email notification when the refund has been processed. Please do check your junk email.
Depending on your payment method, there can be a delay between the email notification and the refund monies showing in your account. This is due to the bank processing times. Please rest assure if you receive a refund notification from us, your refund is on its way back to you.
We do everything we can to make sure our products are the best they can be. If you think your product has a manufacturing fault, please get in touch – we’ll do everything we can to rectify the situation as quickly as possible.
Items though that are damaged because of excessive or long-term usage aren’t faulty. So that t-shirt that just passed the 1,000+ mile mark doesn’t count. It belongs in the hall of fame, not on a returns slip.
If you damage your product from use, be it from ripped shorts on brambles to tears in jackets, we offer a repair service where we will try and repair that cherished product of yours. See more details here.
Please note we cannot accept any returns for goods purchased from a third-party retailer or wholesaler. Please contact the retailer directly should you need support.
Goods purchased via a third party are ineligible for our 1 month guarantee policy.