Questions about our products
How do I contact SOAR Running?
Please email firstname.lastname@example.org and one of the team will respond within 48 hours. We also offer a live chat option from our website during business hours (Monday to Friday, 9:00 -17:30 UK time).
Do you have a shop?
You can shop the range, try pieces on, meet the team and receive in-person advice from the SOAR Showroom at 107 Clifton Street, EC2A 4LG, London [map]. If there is a specific item you are looking for, please email us at email@example.com ahead of time, and we will do our best to make sure it is here for your visit.
Please note we only accept card payments.
What forms of payment do you accept?
We accept all major debit and credit cards. We also offer PayPal, Google Pay, ShopPay and Klarna.
Can I reserve an item?
Due to high levels of demand, we are unable to reserve items. Please contact us if you have any questions, our team are all experienced runners and here to help you decide which is the right piece of kit for your needs.
Who should I email for marketing and sponsorship?
For all press and media enquiries please contact as follows:
Brand partnerships: firstname.lastname@example.org
Men's collection: email@example.com
Women's collection: firstname.lastname@example.org
Do you sponsor athletes?
We love to promote and encourage amateur running at the highest levels. Follow the link here to find out more about our Elite Athlete Access Scheme.
We’re also proud to support our own SOAR Race Team, read more here.
Can I combine promotional codes?
We only accept one promotional code per order.
Where is my 10% welcome discount?
You will receive an email with your 10% welcome discount code once you have entered your email address on the website. Occasionally it goes to the junk mailbox, so please check there. It can take up to 15 minutes to arrive. If you do not receive it, please contact us. Please note we can’t retrospectively apply this once an order has been made.
Can a discount code or promotion be retrospectively added?
We cannot retrospectively add promotional codes, if you have a code please be sure to add it before purchasing.
Do you have any stockists?
We’re stocked by selected partners around the world. Please email us at email@example.com and we can check who your nearest stockist is.
What is your returns policy?
We offer free global returns for most countries within 28 days, take a look here at our returns page which outlines our policy and process in full.
What is the 100 Mile Promise?
If you aren’t satisfied after running up to 100 miles in a SOAR garment you can return it to us for a SOAR credit note to the full value of the item. Full details of the 100 Mile promise can be found here.
Can I still return an item under the 100 Mile Promise after 28 days?
Items purchased beyond our 28 day returns period may be exchanged for another garment or swapped for a gift card of equal value up to 3 months from date of purchase. We request customers post the item at their own expense to our warehouse:
SOAR Running Returns
Haul + Store
Unit 17, Admiralty Way Camberley,
If the item was purchased less than 28 days ago, please follow the link here for more information about how to return it.
Where is my refund/exchange?
Returns take approximately 3 business days to arrive back at our warehouse. Once our warehouse team check in your return, your refund/exchange should arrive in 1-5 business days.
Why isn’t the returns link working with my order number?
When using the returns page please ensure that you remove the ‘#’ from your order number. Your order number should begin with ‘SOAR’ and is then followed by a sequence of numbers. If you are still having issues, please email us at: firstname.lastname@example.org
Can I return a product bought at a sample sale?
We are unable to refund or exchange any items bought from any of our sample sales.
Where do you ship to? What are your shipping rates?
We ship to runners all over the world. All the information on our global shipping service and partners can be found here.
Can I combine multiple orders?
We are unable to combine shipping of orders that have been placed at different times. Please be sure to order all products in one go if you would like to receive only one shipment.
Can I cancel an order after it has already been placed?
Once an order has been placed we are unable to change it, however, we do offer free global returns.
If I am based in Europe, will I have to pay for the duties and taxes?
We want you to be sure about shipping costs at point of order with no surprises. For more information about our shipping guidelines into Europe and the Rest of the World please take a look here.
Where is my parcel?
It typically takes between 1-5 business days for our parcels to be received by our customers. On
odd occasions, delays may occur due to adverse weather, customs, postal strikes, or other unforeseeable events.
If it has been longer than 5 business days, please email us with your SOAR order number at email@example.com and our warehouse team will investigate within 1 to 3 business days.
Do you offer repairs?
We hope you will use your SOAR garment for many, many miles and we do offer a repair service; further information can be found here. This service is free of charge to our SOAR Milers.
I am in between sizes, what do you recommend?
Depending on the product, we typically advise customers to size up. If you are still unsure, please contact our team via the live chat or email us at firstname.lastname@example.org.
Where can I find your sizing information?
Sizing charts can be found on each of our product pages, located below our product description.
How should I wash my SOAR kit?
Wash your SOAR garments on a cool wash at 30 degrees Celsius and hang them up to dry. Full instructions can be found on our product pages under the care instructions section.
Grangers Wash is recommended for most items, and Grangers 2 in 1 for all waterproof products. When drying your SOAR kit please avoid ironing when wet and tumble-drying products, to prevent damage and pilling. We advise air drying our garments because it is kinder to the fabrics and better for the environment.
Grangers Performance Wash and Grangers 2 in 1 is available to purchase here.
What do I do if a product is sold out?
If the piece you are looking for is no longer available, you can add your email to the “notify me of restock” button which can be found below the “sold out” message. We’ll get in touch as soon as it’s back in stock.
How do I join the SOAR Milers?
The SOAR Milers is our annual membership programme; a community of runners and racers with access to a host of exclusive benefits – exclusive team kit, free next day shipping on all UK orders (and free international shipping too), plus annual SOAR Miler PB Rewards.
You can find out more and join here.
Who do I email for custom club vests or other custom items?
For all custom designs and garments including club vests please contact Terry Sweet: email@example.com
Where are your products made?
The majority of our garments are crafted in Europe, primarily Portugal, Italy, and Lithuania with a small manufacturing base in China making the remainder.