Please follow this link to book your return
Fill out the enclosed packing slip. Then, pack your items.
Submit your return via this link and then download your pre-paid returns label or QR code.
There are 3 ways you can make a return:
Print your pre-paid returns label at home and take your parcel to your local Royal Mail drop-off point.
Take your QR code and email confirmation to a Royal Mail drop-off point and drop your parcel off.
Book a collection from your address.
Find your local Royal Mail point here.
When the kit arrives at SOAR HQ, we'll have the money back in your account, or new kit on its way, within 48 hours.
Gifts and gift cards
You can return a gift to us for exchange or a credit note. We can only refund the original purchaser. Gift exchanges will show on the order history of the original purchaser – but they want you to be happy so that’s fine, right? We can’t refund gift cards.
You can exchange an item on a like-for-like basis – swap it for a different size or colour, for example.
Want a different product altogether? Return the item for a refund and place a new order.
Want a different product with a different price? We will process your exchange ourselves and refund or provide store credit for the difference.
We do everything we can to make sure our products are the best they can be. But we can’t catch everything. So if you think your product has a manufacturing fault, please get in touch – we’ll do everything we can to make you smile again.
That’s manufacturing faults, mind. Items that are damaged as a result of excessive or long term usage aren’t faulty. So that T-shirt that just passed the 1,000 mile mark doesn’t count. It belongs in the hall of fame, not on a returns slip.