Registration
Register with Soar to view, track and manage your orders – and set up a return or exchange. You can also store your payment details on our secure server; it makes checking out even faster and simpler.

Secure payments
Your payments are encrypted using secure technology. We don’t see or keep your card details. We use SAGE pay to collect and process transaction information, click to view the SAGE security policy

Payment types
We accept these payment cards, and Paypal:


Your card is charged as soon as your order processes successful online.

Privacy policy
All personal information you submit to SOAR is governed by the UK Data Protection Act (2003) and the EU GDPR (2018) you can view our full Privacy Policy for info on what we do with your data here

Promotional codes
If you have a promotional code, enter it on your shopping basket page; we’ll automatically apply the discount. You can’t use them on an exchange. Promotional codes are often excluded on Bundle Items. 

Errors and omissions
We all make mistakes. If there’s an error or omission on the website, we reserve the right to refund your order before we send it out.
We’ve taken every care to make sure that the descriptions and specifications of Soar products are correct. The colours shown on the website are a close representation, but slight variations in the actual product colours may occur due to different screen resolutions and browsers.

Order confirmation
We’ll email you to confirm that we’ve received your order. If you have a problem paying online, or you’re not sure if your payment was successful, email enquiries@soarrunning.com
Prices
All our prices are in pounds sterling. If you live outside the UK, you may need to pay local import duties and fees when you receive your order.

Out of stock products and pre-orders
We don’t take pre-orders or orders for out of stock products.
It’s not game-over though. Be the first to know when a product is in stock: hit the ‘sign up’ button on the home page. We’ll email you as soon as it’s landed.
We reserve the right to cancel any order if the product is no longer available. If that happens, we’ll let you know and reimburse you for the full cost of the order – but we won’t pay any compensation.

Amending or cancelling an order
Although we can’t always amend your order once you’ve placed it, returns are free. Simply return any unwanted items for an exchange or refund.
Got a question or concern? Email enquiries@soarrunning.com
If you live in the EU, you can cancel your order under the Consumer Contracts Regulations.

Company registration details
T Holbrook and Co Limited
Trading as: SOAR
Company registered number : 08947614
43 Coronet Street
London
N1 6HD
United Kingdom.


SOAR Running Cookie Policy
 
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
The following are the cookies currently running on our website:
 
SOAR Running
We use our own cookies to help us understand your preferences, and what you do and do not want to know about us. As well as what types of information you would like to receive. 
 
Google Analytics
These log the time that you’re on our site and what you look at and we use it so we can make our site better, including adding more relevant content and making it easier to use. It’s there for you as much as we use it for ourselves.
 
Double Click by Google
These help us ensure you see and receive the kind of information from and about us that is most relevant to you whilst browsing. 
 
Facebook
If you come to our site via Facebook these cookies allow us to track your preferences and interests, providing information and content that is relevant and of interest to you. 
 
If you disable cookies on our site you can still use it, and it will still function, only you won’t be able to browse and enjoy our content and functionality to its fullest potential.
 
How do I disable cookies?
If you want to disable cookies you need to change your website browser settings to reject cookies. The help function within your browser should tell you how.
 
What happens if I disable cookies?
This depends on which cookies you disable, but in general the site may not operate properly if cookies are switched off. If you only disable 3rd party cookies you will not be prevented form making purchases on the site.  If you disable all cookies you will be unable to make a purchase on the site.